After Sales Service
G&N grinders are known to be extremely robust and reliable.
However, should problems occur, please contact our service department directly. You can obtain original spare parts through us, arrange repairs and basic overhauls or have maintenance carried out. Our service technicians can also solve various machine problems directly on site.
With appropriate precautions and maintenance of your machine:
- you ensure operational readiness
- maintain precision
- avoid downtimes
On-site Service & Repairs
If major repairs or maintenance work is required that cannot be carried out by your staff, our service technicians will come directly to you on schedule. We are in operation worldwide.
You are also welcome to send your machine to G&N for repair, since we find the best conditions here and the mechanical and electrical specialists are on site.
You can reach our customer service under:
Phone : +49 (0)9131 7576-0
Fax : +49 (0)9131 7712-91
Please describe the problem you have encountered in advance so that we can provide you with the best possible support. You would help us a lot if you let us know the corresponding machine type as well as the order/machine number including the year of manufacture.
Spare Parts and Wearing Parts
A large number of spare and wearing parts are kept in stock in our well equipped warehouse in Erlangen. This enables in almost all cases an instant delivery of urgently required parts to our customers
Kindly quote the part number as per spare parts list in the operating manual for quick processing.
Refurbishment and modernization
Contact the G&N service team if you should consider full refurbishment or modernization of your existing grinding machine. Either at the G&N shop floor or on-site, the actual technical status of your machine can be determined. A quote informing about expected expenses helps to judge whether a repair/modernization is economically reasonable. Possible alternatives to that will be pointed out as well.
Regular maintenance keeps the value of your machine and its readiness for operation.
G&N offers maintenance agreements at fair terms for your grinding machine whether old or new. Standard maintenance includes checking mechanical and electrical functions, replacement of common wearing parts, change of lubrication oil as well as re-lubrication. The agreement term of a maintenance agreement can be adapted individually to your special requirements.
Contact G&N service staff for a quote by informing your grinding machine type and serial number.
Training & Application Support
For G&N support does not end with the delivery of your grinding machine.
- Your staff needs further advice with operating the machine?
- You have got a specific grinding problem?
Contact G&N if you require advice and support to obtain the ideal results with your application. In our in-house application center your staff can be trained at our demonstration models. Alternatively our professional staff conducts trainings at your machine on-site.